Kids Room Attendant
General Responsibilities:
1.
Provide a safe and positive experience for children in the
supervised play programs.
2.
Interact with children ages 0-10
3.
Communicate with parents.
4.
Provide excellent customer service “so the person I serve
today will want to return tomorrow.”
5.
Attend all staff meetings and trainings as required.
6.
Wear the required uniform, including name badge to identify
self as a member of the staff team.
7.
Keep all point of contact areas clean and free of clutter,
including food, beverages and staff belongings.
Core Competencies:
-
Supports
the Mission, Vision and Direction of the YMCA:
Understands and supports the mission of the YMCA; displays the
YMCA values; displays flexibility and accepts change; is willing
to try new methods and make suggestions; shows a strong
commitment to the YMCA; conveys enthusiasm for the YMCA and
his/her work.
-
Builds
Community:
Understands and embraces the role of volunteers; helps members
and participants make connections to others and to the YMCA;
practices effective relationship-building techniques;
understands the role of fund-raising in achieving the YMCA
mission.
-
Provides
a Quality Experience for Members, Participants, Internal
Customers and Others:
Possesses the ability to deliver outstanding experiences for
members, participants, internal customers and others; builds
warm and supportive relationships; consistently greets and
assists everyone in a positive way; strives to provide service
that will exceed expectations; responds to concerns and
complaints in a way that makes each person feel valued;
initiates action for prompt resolution; looks for better ways to
serve and involve members, participants, internal customers and
others.
-
Works
Productively:
Demonstrates
responsible actions; consistently performs duties in a safe and
conscientious manner within the agreed upon timeframe; follows
standards, policies, and procedures; is reliable and
consistently punctual; actively participates in staff meetings,
required trainings, and other work related activities; uses good
judgment; uses YMCA resources appropriately and efficiently.
-
Uses
Effective Personal Behaviors/Communicates Effectively:
Treats
everyone with courtesy, respect and consideration; displays
integrity; listens actively and genuinely; communicates in a
clear and pleasant manner; embraces differences among people;
demonstrates an active willingness to learn and grow; accepts
constructive criticism; works cooperatively as a team member.
Specific Responsibilities:
Areas of responsibility include the following headings:
·
Skill Development and Progression
·
Staff Training
·
Supervision
·
Program Development
·
General Procedures
Skill Development and Progression:
Work toward learning parent and child names.
Staff Training:
Attend and participate in all staff meetings and in-service
trainings.
Supervision:
1. Interact with the children at their eye level. Make frequent
interactions.
2. Treat each child with dignity and respect.
3. Staff guides and disciplines in a positive manner.
4. Demonstrate and model qualities of YMCA Character
Development. Caring, honesty, respect and responsibility.
5. Maintain ratios required for proper supervision of children.
Program Development:
1. Interact with children as they participate in play
activities. This includes moving around the program area and working
with all children.
2. Work toward developing new activities for children in the
supervised play areas.
3. Greet parents as they enter for drop off or pick up. Direct
them to sign child in or out and share details of the child’s stay
in the program.
General Procedures:
1. Meet the basic needs of children and make sure they are comfortable.
2. Take complete responsibility for scheduled hours and if necessary,
follow the appropriate substitution procedures.
3. Report to work 15 minutes prior to schedule shift and punch in.
4. Perform assigned maintenance duties (cleaning).
5. Complete all necessary paperwork and record keeping (i.e. accident,
incident, sign-in, sign-out sheets)
6. Neatly return any toys or equipment to the appropriate areas at the
end of your shift.
7. Do
not socialize with other personnel.
8. Read, know, follow and enforce emergency procedures and also all
YMCA policies, rules and health codes applicable to the supervised
play environment.
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